To return an item following the below policy, please email our Customer Support team at support@trvllovekoffee.
If you are not completely satisfied with the coffee you ordered, you can return it to us for a full refund. Refund window is 7 days post-delivery for coffee only.
To be eligible for a return, your item must be unopened, unused and in the original packaging and condition received.
If there was an error with your order or for any additional questions regarding our return policy, please contact us at info@trvllovekoffee 3 days of receiving your order purchase.
Whole Bean and Ground Coffee
Since coffee is perishable, we are unable to accept returns on coffee. If there was an error with your order or if you were dissatisfied with your coffee, please contact us at support@trvllovekoffee within 5 days of your purchase. Our expert Customer Support team can help you select a coffee perfect for you.
Everything else: You may return most new, unopened items within 7 days of delivery for merchandise exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please see our "Contact Us" page. We will respond quickly with instructions for how to return items from your order.
You can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.